• info2573926

Service Coordinator Manager

Skyline Displays, posted 12/8/2021


JOB DETAILS This position is responsible for overseeing all Service Coordinators. Manager is responsible for the day to day activities for the Services Department to include but not limited to the following. This position is also responsible for the Strategic Direction of the Services Support team.

Essential Duties/Responsibilities: Supervise services work team. Responsible for hiring, training, directing, appraising, promoting, disciplining, developing and mentoring team members. Ensure the timely and accurate processing of all I&D quote requests for corporate retail sites and schedule I&D’s when needed. Serve as an liaison for all activities relating to Services for corporate retail sites and communicate back to sales reps. Communicate as needed with sales representatives and end users via phone and/or in writing concerning orders. Set the strategic direction for the team as well as monitoring the appropriate staffing levels. Oversee the fulfillment of the asset management program. Work directly with team members to ensure that all assets are being fulfilled in appropriate timeframes. Working with the Accounting team to ensure that Services team is accurately supplying invoicing information in a timely manner. Develop, implement and enforce new and existing processes and procedures for team and function.

Competencies *

Leadership skills: ability to lead others, set priorities, delegate work, coordinates work efforts, monitors progress and motivate. Acts as coach and mentor to facilitate/drive the achievement of individual/team business and growth objectives, which are results based. Recognizes and rewards performance excellence and results. Customer service focus: Ability to build and maintain productive relationships with all customers; able to anticipate and respond quickly to customers’ requests; can ask for and act on customers’ feedback regarding service levels and needs.

Communication: Able to listen effectively; respond clearly and directly, prepare clear, concise reports and records; use appropriate style, grammar, and tone.

Organizational ability: Ability to plan, organize and monitor activities according to priorities; can establish schedules, deadlines; able to coordinate resources toward fulfillment of desired objectives; capable of controlling and/or adapting to interruptions, changes, disorder without losing efficiency or composure.

Commitment to quality: Able to emphasize the need to deliver quality services; can define standards for quality and evaluate processes and services against those standards.

Attention to detail/accuracy: Checks and verifies work; pays attention to details; follows up with others to ensure accuracy.

Interpersonal skills: Develops and maintains smooth, cooperative working relationship with peers, subordinates, and superiors.

Initiative: Takes active ownership for assigned responsibilities; initiates process and other work improvements; is self-starting and proactive. Strong understanding of tradeshow industry and the Service business. Ability to understand software systems and processes. Minimum Education/Certification High School diploma or equivalent. · Minimum Experience· 3+ years of customer service experience or equivalent.· 3+ years managing large teams. 3+ years treadeshow experience

Interested applicants apply to: katiegarner@skyline.com

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