Project Sales Manager

JOB DETAILS While a job description may not fully encompass every detail of a position, the purpose of the following is to provide an outline of goals, responsibilities, ability and knowledge required in order to successfully perform this job. This high energy position will successfully develop and maintain client relationships to close and grow sales; provide quotes; process sales orders; research questions; resolve problems; create correspondence and update customer records.

This role will act as the primary point of contact working directly with customers, attending to all inquiries in a highly professional manner while assuring that our goal of providing world class customer service is met.

OVERALL GOALS

• Maintain a high level of professionalism with great people and business skills.

• Maintain a comprehensive understanding of all products, procedures, and systems.

• Close and grow sales with both existing and potential clients.

• Work as a team to build solid working relationships with all clients in order to understand their total service needs.

RESPONSIBILITIES & DUTIES:

• Develop personal brand to facilitate timely and professional communications with existing and potential clients

• Provide customers with Product, Price and Availability Information Analyze market, trends and sales to effectively work or change strategy to increase market share

• Accurately enter and maintain record of estimates and processed orders

• Review all orders for complete and accurate customer information, product, price, quantity, payment and delivery information

• Manage and interpret customer requirements

• Identify and communicate client concerns to proactively initiate actions and resolve any actual or potential issues

• Ensure resolution of client complaints using appropriate escalation protocol

• Provide customers with certificates, proof of deliveries, backorder information, samples and order status information as requested

• Handle technical calls, answering questions related to products and their applications

• Exercise good judgment when interpreting instructions and identify and communicate the strengths and weaknesses of alternative solutions when necessary

• Attend Product/Technical training as scheduled

• Perform the full scope of customer service tasks; problem solving, trouble shooting, negotiating

• Demonstrate and explain best practices in installation and product usage

• Understand the chain of command when resolving problems both internally and externally Provide back up support to other Account Managers/SAMs on the team to eliminate any delays to customers

• Create a satisfying experience for the customer by using professional customer service techniques, personalizing and focusing on adding value

• Submit a variety of reports to include sales, pipeline and projections

• Deliver a high level of customer service that is consistent with the project’s requirements and compliant with established performance standards

ESSENTIAL SKILLS & ABILITY

• Function as a self-starter with the ability to work independently

• Excellent written and verbal communication skills; effective listening and problem-solving skills

• Effectively and professionally convey information internally and externally

• Proficient in sales ability and presenting to current and future clients in smaller and larger settings

• Ability to set, manage and run meetings effectively to ensure project goals and timelines are understood and met Detail-oriented

• Ability to handle a high volume, work in a fast-paced environment and meet deadlines

• Professional phone mannerism with strong phone etiquette

• Superior documentation and record keeping skills needed to adequately service assigned accounts

• Exhibits strong interpersonal techniques, is positive, pleasant, respectful and customer focused

• Actively listens, communicates clearly, concisely and assures customer understanding

• A demonstrated ability to prioritize, follow-through, and manage multiple projects

• Demonstrated ability to learn quickly and adapt to a rapidly changing environment

• Flexible in dealing with internal and external client needs Ability to calculate figures and amounts, e.g., discounts, interest, percentages, etc.

• Ability to balance and reconcile accounts and use spreadsheets, e.g., Excel.

• Ability to add and subtract numbers, multiply, and divide.

• Ability to perform these operations using units of American and Metric weight measurement, volume, and distance

• Proven ability to apply common sense understanding in order to carry out written and oral instructions.

• Ability to define problems, collect data, establish facts and resolve problems.

• An ability to interpret an extensive variety of technical instructions in mathematical or diagram forms.

• The ability to deal with several abstract and concrete variables

ESSENTIAL KNOWLEDGE & EXPERIENCE High school diploma or equivalent required; post-secondary education strongly preferred. At least 3 years of experience in tradeshow/event industry working as a Project Manager . Working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint and ability and willingness to learn software programs specific to industry as necessary

PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to qualified employees and applicants with disabilities to perform the essential functions. Most of the time is spent sitting in a comfortable position, but is not limited to lifting flooring samples (up to 10 lbs. unassisted),bending, reaching, standing, and walking.

Qualified Candidates apply here: https://exploring.com/careers/