Account Manager Supervisor
Position: Account Manager Supervisor
Reports To: CEO
Salary Range 60K-65K
This position is responsible for supervising the Account Management department as well as a portfolio of customers. The Account Manager Supervisor is responsible for the supervision of a team of 3-7 Account Managers that maintain communication with customers for the purposes of quoting, accurate completion of orders within the given time frame, shipping quotes and prompt & efficient problem resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the list below. Other duties may be assigned, as needed.
Provide leadership, direction, and feedback to Account Management Team.
Oversight of training to new Account Managers and ongoing training with existing team.
Communicate department needs and challenges with the management team.
Oversight of employee attendance & performance.
Work in tandem with the CAD Supervisor to ensure efficient and clear communication with customers.
Provide regular reporting of Key Performance Indicators (KPI’s) to management team.
Manage workload of Account Management team in tandem with department manager.
Work with sales consultant and all required departments.
Manage the quote and order creation process within the client provided deadlines.
Review and verify sales agreements and supplied documents including quotes, timelines, shipping, approvals, and deposits.
Ensure that all information entered in ERP is accurate and details are provided.
Collect deposits, based on terms, on orders before sending to production department.
Confirm schedule for product pickup date and time.
Provide an exceptional level of client satisfaction.
Attend departmental meetings and provide accurate reporting.
Bachelor’s degree or equivalent work experience in related field
2+ years of supervisory experience –proficiency in leading a team
Experience with customer service
Proficiency in training and onboarding new employees
Basic understanding of the exhibition industry, with the ability to become a subject matter expert on the job
Ability to work in multiple computer systems and programs including MS Office Suite, ERP, and CRM.
Excellent verbal and written communication skills
Able to prioritize tasks and meet deadlines
1-2 domestic business trip per year may be required
Interested candidates apply here: firstname.lastname@example.org