• info2573926

Account Manager

Updated: Sep 28, 2020

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=3168197

Atlanta GA


Account Manager, GCI Graphics

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

ABOUT THE ORGANIZATION

CATEGORY

Project Management

DESCRIPTION

GCI Graphics is a member of the Exploring family of companies. We are a digital custom graphics facility specializing in large format and grand format printing for retail/POP promotions, architectural signage, sporting events, museums and live events. Our products include dye-sublimation fabrics, vinyl and mesh applications, UV flatbed printing and custom routing and product installation. All Exploring companies are customer service driven and staff must embrace this attitude.

EXEMPT/NON-EXEMPT

Non-Exempt

FULL-TIME/PART-TIME

Full-Time

LOCATION

Exploring Graphics dba GCI Graphics

POSITION REQUIREMENTS

RESPONSIBILITIES:

  • Key contact between sales, clients and internal team.

  • Manage the work flow for multiple accounts from inception through completion and invoicing.

  • Provide estimates and project plans to include timing of design, production, installation and/or delivery.

  • Effectively communicate status of project progress to sales team and customer.

  • Work as a team with sales to build strong relationships with customers, determine future needs and capitalize on sales opportunities.

QUALIFICATIONS:

  • Strong customer service and account management skills.

  • Background in creative services, digital printing and large format printing preferred.

  • Ability to respond quickly to requests from customers and sales team.

  • Accurately enter and maintain record of estimates and processed orders. Review all orders for complete and accurate customer information, product, price, quantity and delivery information.

  • Proactively resolve issues throughout the life cycle of the project.

  • Skilled at problem solving, trouble shooting and negotiating.

  • Team player who maintains a positive attitude with co-workers and customers.

  • Ability to follow established departmental procedures.

  • Must have the flexibility to work evenings and weekends as dictated by workload.

  • Open to constructive criticism from management.

  • Estimating skills are preferred but not required.

  • Work as a team to support other Account Managers on the team as necessary.

  • Follow chain of command when resolving internal production and departmental challenges.

  • Deliver a high level of customer service that is consistent with the project’s requirements and compliant with established performance standards.

ESSENTIAL SKILLS & ABILITY

  • Function as a self-starter with the ability to work independently.

  • Excellent written and verbal communication skills; effective listening and problem-solving skills.

  • Ability to develop and maintain effective relationships both internally and externally.

  • Must be detail oriented and able to manage multiple tasks in a fast-paced environment.

  • Professional phone etiquette and professional business skill sets.

  • Superior documentation and record keeping skills needed to service customers.

  • Exhibits strong interpersonal skills, is positive, pleasant, respectful and customer focused.

  • Actively listens and communicates clearly to both customers and co-workers.

  • A demonstrated ability to prioritize, follow-through and manage multiple projects.

  • Demonstrated ability to learn quickly and adapt to a rapidly changing environment.

  • Ability to calculate figures and amounts, add and subtract numbers, multiply, and divide

ESSENTIAL KNOWLEDGE & EXPERIENCE

  • Experience in creative services, graphics and printing.

  • High school diploma or equivalent required; post-secondary education strongly preferred

  • Minimum of 5-6 years experience working in account management, customer service, design or sales in the printing industry.

  • Working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint and ability to learn software programs specific to industry

Apply now

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